Tickets
Creates private channels for support between users and staff.
Configuration
Section titled “Configuration”/dashboard/manage → Tickets → Add Panel
| Option | Description |
|---|---|
| Name | Panel name (Support, Report…) |
| Channel | Where to display the button |
| Category | Where to create tickets |
| Support Roles | Roles with access |
Staff actions
Section titled “Staff actions”- Claim: Assign ticket to yourself
- Close: Close and archive
- Transcript: Save the conversation
AI Assist (Premium)
Section titled “AI Assist (Premium)”Enable in the panel for:
- Auto-responses to common questions
- Response suggestions for staff
- Automatic categorization